Step-by-step guides for every feature in DinerEase RRS from your first reservation to AI-powered insights.
The Reservations Devision is the core of DinerEase RRS. You can create individual bookings, manage bulk reservations, search by name and track every guest's journey from pending to confirmed.
From the sidebar, click Reservations. You'll see a calendar view on the left showing all days with bookings. Click any day to filter, or click New Reservation in the top right corner.
Use the date picker to choose the reservation date. Then pick the time slot from the available list slots are loaded dynamically based on your restaurant's opening hours. If a slot is full it will be greyed out.
Fill in the guest's name, phone number and email address. These are used for confirmation and reminders. The number of guests field determines capacity counting.
Review the booking summary in the right sidebar it shows date, time, guest count and any notes. Click Create Reservation. A unique confirmation number is generated automatically.
From the Action Hub or the Reservations page, click Create Multiple. This opens a table form where you can add up to dozens of reservations at once useful for groups, agencies or events.
Each row is one reservation. Enter name, phone, guest count, date and time. The system auto-fills time for subsequent rows if you set the first one you can override each individually.
Click Save All. Every reservation is created simultaneously. Each gets its own confirmation number. You'll be redirected to the calendar with all new bookings visible.
Go to Search Reservations from the sidebar. Type the guest name, filter by collaborator or status, and set a date range to narrow results. Click View to open the full reservation detail.
The Show Reservation page displays the full guest profile, linked event, payment info, special notes, and a changes journal at the bottom tracking every status update and modification.
Events let you create special evenings, ticketed dinners, tasting sessions or invitation-only nights. Each event has its own booking link, capacity management and access control.
From the Action Hub, click the Events card, then click Create New Event. You can also access this from the Events index page top right corner.
Action Hub → Events → CreateAdd the event name and a compelling description. These appear publicly on the booking page. A rich description significantly increases guest conversion rates.
Set the date using the date picker (no past dates allowed), the time in 24h format, and the price in DH. Set the maximum guest count using the +10 / -10 counter. The capacity bar will fill in real time as guests book.
Select the visibility of your event using the radio card picker:
The live preview in the right sidebar shows exactly how the event card will appear. When you're happy, click Create Event. You can share the booking link from the event detail page immediately.
On the event detail page, click Share Booking Link. A popup shows the public URL copy it and share via WhatsApp, Instagram or email. Guests can book directly without logging in.
If the event is Invitation Only, click Share Access Code to copy the private code. Guests need this code to access the booking form. You can refresh the code at any time to revoke old access.
Click Edit Event from the event detail page. All fields are pre-filled. The warning card in the sidebar reminds you that date/time changes do not automatically notify existing guests notify them manually.
Click Close Event then confirm. The event immediately becomes hidden and no new bookings can be made. This action cannot be undone from the UI contact your admin if you need to reopen it.
Collaborators are agents, travel agencies and partners who send guests to your restaurant. Tracking them lets you measure the value of each relationship and reward your best-performing partners.
Go to Action Hub → Collaborators. On the index page, click New Collaborator in the top right. This is only visible when your restaurant is active and accepting reservations.
Enter the collaborator's full name, email, phone, address, type (Agent / Agency) and any internal notes. These notes are private only visible to your team.
When creating a reservation, select the collaborator from the optional dropdown. Over time, the collaborator's card in the index will show their total confirmed reservations, total guests sent and an activity progress bar relative to your top performer.
The Insights Devision gives you a live overview of your restaurant's reservation performance across multiple time periods today, this week, next week, this month and more. Export any period to a PDF report.
From the sidebar, click Reports & Insights. The page loads live data from your database no filters needed to see your current performance at a glance.
Sidebar → Reports & InsightsEach card represents a time period (Today, This Week, Next Week, This Month…). It shows the total reservations, total guests, an avg guests/booking micro-insight and a proportion bar showing how busy that period is relative to your overall volume.
In the Generate PDF Reports section, click any report type (by Day, Date Range, Collaborator or Event). A dialog asks you to choose a status filter: Confirmed, Cancelled, Pending or All. Confirm and the PDF opens in a new tab ready to print or save.
View your restaurant's four visual assets: Logo, Main Photo, Gallery Photo 1 and Gallery Photo 2. These appear on your public listing and booking pages.
From the Action Hub, click the Gallery card. You'll see four image slots arranged in a 2×2 grid Logo (1:1), Main Photo (16:9), Gallery Photo 1 (4:3) and Gallery Photo 2 (4:3).
You can contact you service provider in order to change the images, the changes will take place immediately.
Use a square (1:1) image with a clean or transparent background. At least 400×400px for crisp display on high-DPI screens. PNG with transparency works best.
This is your hero shot choose your most inviting photo. Landscape orientation (16:9). Minimum 1200×675px. Show people dining, a beautifully plated dish or your restaurant's signature ambiance.
The Action Hub is your central control panel a 6-card grid that gives you one-click access to every major feature in DinerEase RRS. It's designed to make your daily workflow as fast as possible.
View and edit your restaurant's core settings name, description, address, opening hours and contact information.
Manage your partner network. View their stats, edit profiles and track how many guests each one has sent over time.
Block out dates when your restaurant is closed public holidays, private events, renovations. Guests cannot book on closed days.
Manage staff access to your DinerEase account. Add, remove or adjust permissions for front-of-house staff and managers.
Create and manage special dining events. Set capacity, pricing, access control and share booking links directly from here.
Upload and update your restaurant's four images: Logo, Main Photo and two Gallery Photos that appear on your public profile.
Every reservation and event has a status. Here's what each one means and when it changes.
The reservation has been created but not yet confirmed by staff. Default status for new online bookings. Staff review and confirm manually, or the system can auto-confirm based on settings.
Staff has reviewed and confirmed the booking. The guest may receive a confirmation message. This reservation counts towards capacity and reports.
The reservation has been cancelled either by the guest or by staff. Cancelled bookings are excluded from capacity counts but remain visible in history and reports.
The event is live and accepting bookings from anyone with the link. Guests can see and book this event from your public page.
The event is live but requires a private access code to book. Share the access code only with your intended guests. You can refresh the code to revoke old access.
The event is visible to the public but no new bookings can be made. Use this status when you've reached capacity but want guests to see the event still exists.
The event is completely hidden and not accessible by the public. This is permanent once set from the UI. Contact your administrator to reopen a closed event.