The Reservations module is the core of DinerEase RRS. Create individual bookings, manage bulk reservations, search by name and track every guest's journey from pending to confirmed.
From the sidebar, click Reservations. You'll see a calendar view on the left showing all days with bookings. Click any day to filter, or click New Reservation in the top right corner.
Dashboard β ReservationsUse the date picker to choose the reservation date. Time slots are loaded dynamically based on your restaurant's opening hours. Full slots are automatically excluded.
After selecting a time, a table picker appears showing available tables grouped by dining area. Select any table or skip this step β you can also assign a table later from the reservation card in the calendar view.
Fill in the guest's name, phone, email and party size. Review the booking summary in the right sidebar, then click Create Reservation. A unique confirmation number is generated automatically.
Areas & Tables let you model the physical layout of your restaurant inside DinerEase. Define distinct dining zones β Rooftop, Terrace, Main Hall β then populate each with individual tables. Once configured, your floor plan powers table assignment in reservations and the live Table Calendar.
From the sidebar or Action Hub, click Areas & Tables then New Area. This opens the area creation form with a live preview sidebar showing exactly how the area card will appear in the listing.
Action Hub β Areas β New AreaEnter a name (e.g. Rooftop Terrace), the maximum occupancy for the zone, an optional description and characteristics (AC, Sea View, Smoking Zone β comma-separated). These help staff and guests understand each area's features.
Upload up to three photos of the area. Click any of the three image slots to browse, or drag and drop. A live preview updates immediately. Photos appear on the client-facing booking form when guests choose their preferred area.
Click Create Area. You'll be returned to the Areas index where the new area card shows its occupancy fill bar. Click Configure Tables on the card to start adding tables to this area.
From the Areas index, click Configure Tables on any area card. This opens the Tables page for that specific area, showing all existing tables as a list with their status, capacity and location hint.
Click Add Table in the top right. Fill in the table name or number (e.g. Table 5, Window Seat, VIP Booth), minimum and maximum guest capacity, and optionally a location hint (Near Kitchen, Window Side, Terrace Left Wing).
Choose a status using the radio card selector:
Click Add Table. The table appears immediately in the list and is now available for assignment in reservations and visible on the Table Calendar. A live preview shows exactly how the table row will look before you save.
The system tracks total table minimum capacity vs the area's maximum occupancy. If adding a table would exceed the limit, the creation is blocked with a clear error message.
Two tables with the same name cannot exist in the same area. The system will return a clear validation error before saving, keeping your floor plan consistent.
Every area and table has an Edit button in its card. Changes take effect immediately. Deleting an area soft-deletes it along with all its tables β historical reservation data is preserved.
When guests book online, they see a step to choose their preferred area with photos and descriptions. Their selection is recorded on the reservation and visible to staff in the calendar and detail panel.
The Table Calendar gives you a real-time bird's-eye view of your entire floor plan across time. See at a glance which tables are free, reserved or pending β for any day or the full week.
Shows every table as a column with all time slots as rows. Each booked cell displays the guest's first name and party size in colour β green for confirmed, amber for pending, red for cancelled. Click any cell to open the full reservation detail.
Each table expands across 7 day columns. Perfect for spotting patterns, identifying slow days or planning event nights. Today's column is highlighted in gold. Past days are dimmed.
Use the date picker at the top to jump to any date. Closed days are shown with a diagonal stripe pattern β clicking them still shows the visual but all cells are greyed out. A banner confirms why the restaurant is closed.
Click any booked cell to open a detail panel sliding in from the right. It shows the guest name, contact info, party size, table, time, special requests and a direct link to the full reservation page.
Meet Joe, your dedicated DinerEase virtual manager. Fully integrated into the Action Hub, Joe answers operational questions, tracks capacity and provides instant analytics in plain language.
"How can I stop overbookings automatically?" Joe tracks capacity pools dynamically, dropping out full slots before errors happen.
"How many bookings did our concierges bring in?" Joe polls your collaborator network and exposes instant volume analytics.
"Who changed reservation #RES-011?" Joe cross-references the Changes Journal validating exact state variations line by line.
"Can we safely take a group of 12 next Friday?" Joe scans closure records and capacity thresholds, preventing timing conflicts.
Events let you create special evenings, ticketed dinners, tasting sessions or invitation-only nights. Each event has its own booking link, capacity management and access control.
From the Action Hub, click Events then Create New Event. Add name, description, date, time, price (DH) and maximum guest count using the +10 / -10 counter.
Action Hub β Events β CreateSelect visibility using the radio card picker:
After creation, copy the public booking URL from the event detail page and share via WhatsApp, Instagram or email. For Invitation Only events, share the access code separately.
Collaborators are agents, travel agencies and partners who send guests to your restaurant. Tracking them lets you measure the value of each relationship and reward your best-performing partners.
Go to Action Hub β Collaborators β New Collaborator. Enter name, email, phone, address, type and any internal private notes.
When creating a reservation, select the collaborator from the optional dropdown. Their card automatically accumulates stats β total confirmed reservations, guests sent, and an activity bar relative to your top performer.
The Insights module gives you a live overview of your restaurant's reservation performance across multiple time periods. Export any period to a PDF report in one click.
From the sidebar, click Reports & Insights. The page loads live data β no filters needed to see current performance.
Each card represents a time period (Today, This Week, Next Week, This Monthβ¦). It shows total reservations, total guests, avg guests/booking and a proportion bar.
Click any report type (by Day, Date Range, Collaborator or Event). Choose a status filter and the PDF opens in a new tab. You can also click any insight card directly to trigger its PDF.
Your restaurant has four visual asset slots: Logo, Main Photo, Gallery Photo 1 and Gallery Photo 2. These appear on your public listing and booking pages.
Use a square (1:1) image with a clean or transparent background. At least 400Γ400px. PNG with transparency works best.
Landscape (16:9), minimum 1200Γ675px. Show people dining, a beautifully plated dish or your restaurant's signature ambiance. Contact your service provider to update images.
Your central control panel β one-click access to every major feature. Designed to make your daily workflow as fast as possible.
View and edit your restaurant's core settings β name, description, address, opening hours and contact information.
Manage your partner network. View stats, edit profiles and track guest volume per partner.
Block out dates when your restaurant is closed. Guests cannot book on closed days and the calendar shows them striped.
Manage staff access β add, remove or adjust permissions for front-of-house and managers.
Configure your restaurant's physical floor plan β dining zones, individual tables, capacities and statuses.
Upload and update your restaurant's four images that appear on your public profile and booking pages.
Every reservation, table and event has a status. Here's what each one means.
Created but not yet confirmed by staff. Default for new online bookings.
Reviewed and confirmed by staff. Counts towards capacity and reports.
Cancelled by guest or staff. Excluded from capacity but visible in history.
The table is configured and ready to be assigned to reservations. Shows in green on the Table Calendar.
The table is currently assigned to a reservation at this time slot. Blocked from assignment to other bookings at the same time.
The table is temporarily unavailable β broken chair, reserved for setup, etc. Hidden from the assignment picker until status is changed.
Live and accepting bookings from anyone with the link.
Live but requires a private access code to book.
Visible but no new bookings can be made.
Completely hidden. Permanent from the UI β contact admin to reopen.