Help Center & Knowledge Base

How can we help your restaurant today?

Everything you need to know about the DinerEase RRS ecosystem, 0% commission operations, table management, event ticketing, and local Morocco onboarding.

Unlike traditional aggregators that charge 10–25 MAD per seated cover and withhold guest contact information, DinerEase operates on a strict 0% commission model. You keep 100% of your guest revenue, bookers reserve directly through your official branded channels (website, Google Maps, Instagram, WhatsApp), and you own your customer database forever.
DinerEase utilizes an automated, real-time slot and capacity calculation engine. You set custom cover thresholds per 15 or 30-minute seating window. When a rush hour reaches full capacity (e.g., 8:30 PM weekend rush in Marrakech or Casablanca), the system instantly locks that slot and automatically presents adjacent open times or prioritized standby waitlists.
Yes! Upon booking, updating, or canceling, guests receive automated, branded notifications via WhatsApp and email in English, French, or Arabic. One-tap guest re-confirmations drastically cut down no-show rates by up to 45% across busy shifts.
Absolutely. With our dedicated Collaborator & Partner Tracking module (Branch 03), you can assign custom booking links and tracking codes to luxury hotel concierges in Marrakech & Casablanca, incoming DMCs, travel guides, and VIP partners. You receive real-time visibility on seated covers and generated revenue per collaborator.
Yes, DinerEase is natively multilingual (English, French, and Arabic). International tourists booking from London, Paris, or Dubai get a seamless English interface, while your local floor staff and hostesses can operate in French or Arabic.
Our Event Management module (Branch 02) enables custom branded landing pages for individual nights with pre-set menus, deposit rules, and 4 live statuses: Open, Invitation Only, Soldout, and Closed. Perfect for Instagram Bio links and WhatsApp broadcast promotions.
For private galas, brand activations, or VIP-only dining nights, DinerEase generates encrypted access tokens. Only guests in possession of the private token or secured URL can view the booking form and register.
Yes! The Tables & Areas engine (Branch 04) allows you to partition your floor plan into custom zones (e.g., Fountain Courtyard, Sunset Rooftop Terrace, VIP Moroccan Salon). You can define seating capacities per zone and instantly close outdoor areas during bad weather without disrupting indoor bookings.
Yes, the interactive visual floor manager lets staff merge tables for large parties, drag-and-drop reservations across tables, and monitor live service states (Seated, Appetizer, Main, Bill Requested, Departed).
Joe is our AI assistant tuned specifically for Moroccan dining operations. He scans historical trends to flag high-risk no-shows, catches duplicate bookings across different guest names, and answers operational questions on occupancy trends and peak table turnover.
Yes! The Insights & Reports module (Branch 05) generates clean, downloadable HD PDF reports with occupancy charts, booking channel breakdowns, no-show ratios, and collaborator analytics ready for executive review.
None whatsoever. DinerEase operates on a transparent, flat subscription with zero per-cover fees and 0% commission. Whether your restaurant serves 500 or 50,000 guests a month, your subscription price never changes.
DinerEase is a responsive web application that runs on any browser and device: iPads, Android tablets, smartphones, desktop PCs/Macs, and POS screens. No expensive proprietary hardware is needed. Setup, floor plan design, and team training take just 24 to 48 hours with our Morocco onboarding team.
Our dedicated team in Morocco is available 7 days a week via WhatsApp, phone, and email. We provide initial hostess and manager training, floor configuration assistance, and instant operational support.
7/7 Local Morocco Support

Still have questions about DinerEase?

Our restaurant specialists in Marrakech and Casablanca are available for customized floor walk-throughs and 24-hour express setups.